For home and small business users who only require occasional support, a pay-as-you-go method may be the best solution to meet your needs and budget.
We also offer service contracts which carry 12-month minimum term commitments but can substantially reduce hourly rates and destination charges. All support contracts, on-site and telephone/email, include Remote Desktop Management services.
Standard Hourly Rates & Fees
75% of unused hours in any given month carry over to the next!
10% discount applied to pre-payment in full of any term-contract.
On-site services carry a 2-hour minimum charge billed in ½-hour increments.
Off-site services carry a ½-hour minimum charge billed in ¼-hour increments
(web site maintenance services carry a ¼-hour minimum charge).
Non-profit organizations receive discounts on many service fees, details here.