The first step is to discover and define the exact needs and goals of your business. Your job is to teach us your vision, and ours is to bring it to life. A few examples of questions which will be addressed during this phase:
Is the site a tool for existing clients or a way of generating new business? Do you sell products and/or services directly through the web or would you prefer to generate leads that you can follow-up for further dialog? Do you require some kind of content management system? What technologies will be necessary to use for your web site?
Most importantly, how do you intend to receive your visitors? You may have the best site in the world but without visitors it is useless. The best method is through Internet search engines such as Google, Yahoo, and MSN. Therefore your site must be designed with search engine optimization and good coding style in mind right from the beginning.
The discovery phase clearly states the problem, and contains all of the information needed to design a solution to the problem.